Walk someone through it

Walk through shows the path one of your people would take, a step at a time. No emails are sent and nothing is saved to their profile.

  1. Open the drip and click Walk through at the top.
  2. Pick someone from your list, then click Run the test.

A dot moves down the canvas, and the panel on the right says what would happen at each step, such as the email they would get or the way they would go at a split.

A walk-through of the Win back drip for one person
Walk through shows the path one person would take. Nothing is sent.

The walk-through starts at the first step. It doesn't check whether the trigger or an entry condition would let that person in.

Checks before it goes live

Click Review & publish to see anything that needs fixing. Click a problem to go to the step it is about.

On a drip that is already live, it also lists what you have changed since you last published, step by step. Nothing changes for the people in the drip until you click the publish button, such as Publish 2 changes. To throw your changes away instead, click Discard changes. The drip goes back to how it was when you last published it. People part-way through stay on the step they are on, then follow the steps as they are after you publish.

A drip can't go live until your sender email is verified in Setup → Sender details and each email has a design with an unsubscribe link. Publishing also stops if an email has a product card with no product chosen, a button with no link and no website or Shopify store for it to go to, or a form that has been deleted. The message says which design to fix.

See how it's doing

Once a drip is live, open it and click Report at the top. The panel shows how many people have gone in and how many are still going, the open and click rates, and revenue from orders credited to the drip's emails. Each email card shows its own open rate. Click any step to see its own numbers at the top of the panel.

The Report view of the Abandoned checkout drip
Report shows how many people went in, the open and click rates, and revenue from orders credited to the drip.

If nobody has gone in

  • Check that the drip is switched on. Its switch on the Drips page should read Active.
  • People only go in when the trigger happens after the drip was switched on.
  • Emails only go to people who are subscribed.
  • Checkout reminders need your Shopify store connected, and basket and browsing reminders need website tracking.
  • With Once only chosen under Can they go through it again?, someone who has been through the drip before won't go in again.