After you create your account, four short steps get it ready to send. You can change anything you enter here later in Setup.

The first step asks for the postal address that goes in your email footer.
The first step asks for the postal address that goes in your email footer.

1. Business info

The first step asks Where are you based? Fill in your postal address, or click Skip for now to add it later in Setup. To save an address, Address line 1, City and Country are needed. So is Postal/ZIP code for the countries in the list, and State/Province/Region if you're in the United States, Canada, Australia, India, Brazil or Mexico. If your country isn't in the list, choose Somewhere else and type it in.

Below the address there's a box for your Website. Buttons in your emails link there when you haven't given them a link of their own. You can leave it empty and add it later under Website URL in Setup → Business address. Then click Continue.

If you email people in the US or Canada, the law there requires a postal address in every marketing email. SplashSend puts yours in the footer of each email you send. A PO box or a virtual office address is fine.

2. Sender email

Who are your emails from? asks for the name people see in their inbox and the address their replies come to.

  1. Enter a Sender name, usually your business name, such as Wrenfield Pottery.
  2. Enter a Sender email address, such as hello@wrenfieldpottery.co.uk.
  3. Click Send verification.
  4. Type the 6-character code from the email into Verification code and click Verify.

If the code hasn't arrived, click Send a new code, or Change address if the address was mistyped. Nothing can be sent until this address is verified. To finish it later, click Skip for now and verify it in Setup → Sender details. See Verifying your sender email.

3. Integrations

Where do you sell? asks whether you use Shopify, a Custom built website or an Other platform. If you don't sell online, click I don't use a platform.

Choosing Shopify here doesn't connect your store. You install the Shopify app from Apps once you're in. If you installed SplashSend from the Shopify App Store, your store connects when you finish setting up. See Connecting Shopify.

Choosing Custom built or Other platform doesn't set anything up either. A custom-built site can connect through an app you make in Apps, under Apps you've made, and through webhooks in Setup → Webhooks. See Making your own app with AI. On another platform, you can add our tracking snippet with the Website tracking app in Apps, and sign-up forms from Collect.

4. Choose a plan

Pick your plan shows a Free card beside a Paid plan card.

  • Stay on free starts you on the free plan, with up to 100 people and 500 emails a month. You don't need a card.
  • Choose a paid plan asks how big your list is. Pick a size and click Finish setting up to pay on a secure Stripe page.
Start free, or pick a paid plan by the size of your list.
Start free, or pick a paid plan by the size of your list.

If you have more than 200,000 people, choose 200,000+ people below the plan sizes, then click Finish setting up. Your account starts on the free plan and we get in touch about pricing.

If you installed SplashSend from the Shopify App Store, the paid card says Choose a plan in Shopify instead, and the plan goes on your Shopify bill. See Paying through Shopify.

When you're in

A summary screen shows what you've set up. If your sender email isn't verified yet, it says so, with a Verify now button. Click Go to your dashboard to open the Calendar. See Welcome to SplashSend for what to do next.

Finishing off in Setup

Open Setup. At the top of its menu, Setup progress counts three things and lists any that aren't done yet. With a sender email at Gmail, Outlook or another free email service it counts two, because Domain can't be set up for those addresses.

Setup progress shows what's left to finish.
Setup progress shows what's left to finish.
  • Sender details means a verified sender email. You can't send without one.
  • Business address is your postal address for the footer. You can send without it, but you need one if you email people in the US or Canada. See Adding your business address.
  • Domain lets inbox providers check that emails from your address were sent by you. You can send without it, but setting it up helps your emails reach the inbox, and your emails then come from your own address instead of noreply@send.splashsend.com. See Authenticating your domain.

A few more things you might set up in your first week: